E-Commerce Jobs: E-Commerce Manager Adobe, Maidenhead, UK

• Our company At Adobe, we create digital experiences that change the world. How? We help people bring ideas to life by creating content that makes life more fun and work more impactful. We give businesses and organizations the power to truly engage their customers. We're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day—and we’re the ones who harness the massive power of big data to help companies find and reach the people who crave that content. We do it with energy, passion, and curiosity, and we’re backed by our rich heritage and culture of innovation. We are a place that understands that product innovation comes from people innovation. That’s why, we’re focused on cultivating great leaders throughout the organization. We’re looking for exceptional talent to join us.
  
  Com With An Emphasis On The Following Two Key Components
  
  The challenge This role is responsible for maximizing Adobe’s Net New ARR from Creative Cloud Individual plans on Adobe.
  
  Driving revenue and subscriptions: This individual owns the revenue associated Creative Cloud Individual on Adobe.com, across all EMEA markets and Adobe audiences. This means ensuring the proper customer segmentation, offer monetization, demand generation investment, and membership communication across digital touchpoints, visits, and markets, to maximize revenue through the best customer experience, so that customers start with, and continue their relationship with Adobe.
  
  Work with the EMEA and Global Ecommerce teams to support Adobe’s direct business growth targets : Partner with e-commerce and marketing audience-focused cross-functional teams to balance audience-specific acquisition and retention targets.
  
  The successful individual will have an extensive E-commerce experience with international business background and superb ability to work with complex sets of data.
  
  In order to drive sales, a full understanding of – and ability to influence Brand, Demand Gen, and audience segmentation and cross-visit targeting for acquisition – as well as retention, is critical to the long term success. As Adobe is a matrix organization – the ability to work across teams and create a true leadership perspective is essential.
  
  This is a critical role, and will require outstanding commercial acumen and communication/influence skills. Having high EQ is essential in Adobe, as well as the drive and hunger for change.
  
  What you’ll be responsible for
  
  Driving growth in ARR (annual recurring revenue) from Adobe Stock by::
  
  Growth of net new customers via direct or free-to-paid acquisitions
  
  Renewals & Retention of customers on Stock plan
  
  Expansion of plans for existing customers
  
  Influence and Integrity
  
  You have outstanding communication skills and collaborate with peers and other stakeholders across the business
  
  You are customer-centric in your thinking and will challenge yourself, your team and your colleagues to deliver the absolute best customer experience
  
  You own your numbers and understand how to forecast within +/- 5% accuracy
  
  You demonstrate real EQ by listening actively and contributing proactively in order to ensure that internally and externally the EMEA landscape is well understood.
  
  You communicate positively, able to meet partners & customers and talk knowledgeably about Adobe and their business
  
  You are skilled in our products – or are willing to learn!
  
  What you need to succeed 
  
• 5+ years of experience, with demonstrated success leading in E-commerce ideally in an international environment
• Demonstrable evidence of ability to make things happen in a cross functional matrix environment
• Numerate and Articulate – tell the story using data and vice versa
• Demonstrated experience building strong relationships with key internal and external stakeholders, with experience working cross-functionally to drive results.
• Experience with audiences
  

• Thought Leader: Is seen as an expert across the organization. Promotes new ways of thinking. Highly influential. Is well received and respected by executives, direct teams, cross-functional groups, customers and partners.
• Driving Positive Change: Constructively challenges the conventional wisdom or accepted ways of doing things. Uses best-in-class benchmarks and own direct experience as catalysts for driving change.
• Tenacity/Persistence: Can effectively and convincingly communicate ideas and objectives, even if contradictory to the prevailing view. Confidence to stick to arguments in the face of strong dissenting opinion.
• Cultural Astuteness: Culturally sensitive and savvy. Adapts practices and strategies, and seeks alternative ways to get things done.

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