Access to Online Courses

Access to our online courses and to some areas of the Site is restricted to users who have registered their details with us. You must not use a false name or email or provide any false information nor impersonate another person when registering for use of the Site and our email services. You shall not share or disclose your password to any third party, nor allow any third party to use your password to gain access to the areas and services for registered users. We may refuse or remove or suspend your registration at any time. Access to downloadable e-learning course backs is provided on completion of our 'Copyright and Fraud Protection Process'.

Access and Use

All content, unless otherwise specified is the copyright of Digital Skills Authority Ltd, or is copyright license to Digital Skills Authority Ltd (for example licensed photographic imagery).

You may not:

(1) download or print any Content or extracts in a systematic or regular manner or otherwise so as to create a database in electronic or paper form comprising all or part of the Content from the Site; nor

(2) reproduce, republish, modify, archive, distribute, store, archive or commercially exploit the Content without our prior written consent; nor

(3) modify or adapt or create derivative works of the Content; nor

(4) copy or extract data from this website by means of robots, spiders, crawlers or other automatic devices or by any manual process used to systematically extract or copy web content.

Copyright and Fraud Protection

As part of our copyright and fraud protection process, subscribers are required to provide identification to verify their identity and address. Access to the downloadable course books, (which are also protected with security measures, such as watermarking). will only be given on receipt and approval of these identification documents, which normally takes 24-hours. You will be given access to a third-party document security tool in order to upload scans or photos of your identification documents. these documents are not stored or shared, and access for approval purposes is restricted to limited trusted individuals in our organisation. During this short process learners can continue with their course learning modules.

Duration of Access

Duration of access to courses is as follows:

  • 90-days COB Certified E-Commerce Manager E-Leaning Course
  • 90-days COB Certified E-Business Manager E-Learning Course
  • 120-days COB Certified E-Business + E-Commerce Manager E-Learning Course (comprising

In rare and exceptional circumstances access duration may be extended, and agreed by us in writing.

Duration of access to Taster, Trial and Non-Certification courses will be as advertised on the individual course subscription page.

Course Completion

In order to qualify the attendance certificate and to qualify to book the exam, learners are expected to complete all modules in the correct order the first time they run through the course. We have also employed a drip feeding process over the first 8-weeks, to ensure adequate focus on each section of the course and help ensure all workshops are completed.

Exam Administration

Exam administration fee includes provision of testing centre contact and booking details, liaison and authorisation to allow the course subscriber to book an exam at the Authorised Testing Centre, issue of a unique COB Certified Candidate number, issue of exam papers to testing centre, marking and issue of results. Fee also includes the exam certificate, postage and administration of the course subscriber (examinee) providing they have passed the exam.

Exam administration fee does not include the exam invigilation fee which is paid direct to the testing centre.
Exam invigilation and booking is the responsibility of the Authorised Testing Centre and their own individual terms and conditions will apply.

Payment and Security

We accept credit and debit card transactions through our web site using a secure third-party PCI DSS Level 1 Compliant payment processing provider. We do not access to or store your credit/debit card details. We also accept payments through payment processing service Paypal.

We also accept bank payments from recognised organisations purchasing multi-user licenses (corporate customers). Our corporate customers are given a unique voucher per learner, which the learner uses to access our system. Corporate payments by invoice and bank transfer for single user access, is at our discretion. Full payment for learner vouchers must be made in full before they are issued. We normally take up to 24-hours during business days Monday to Friday, to issue e-learning vouchers on confirmation of receipt of payment.


By purchasing access (subscribing) to an online course, you agree to commence our service to you. Service commences on registration to our e-learning system. You may not cancel or transfer this service at any time.

Box Set E-Learning Voucher Access

Customers who have purchased a self-study box set can access their e-learning via a special link and unique box set activation voucher code supplied in their box set.


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